Refund and Returns Policy
At FangearNation, we value your satisfaction and strive to ensure a seamless shopping experience. To protect the rights of our buyers and maintain transparency, all sellers on our platform must adhere to the following return policy.
1. Return Period
Sellers must provide a minimum return period of a 30-day return window starting from the date the product is delivered.
- Items must be returned in their original condition, unused, and with all original packaging, accessories, and proof of purchase.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Items that have been opened or used (unless defective upon delivery).
- Perishable goods such as food and beverages.
- Personal care items, such as cosmetics or intimate apparel, if opened.
- Custom-made or personalized items.
3. How to Request a Return
If you wish to return a product, follow these steps:
- Contact our customer support team via:
- Email: support@fangearnation.shop
- Phone: +20 12 24351820
- Provide the order details and reason for the return.
- Our team will coordinate with the seller to facilitate the process and provide you with further instructions.
4. Refund Policy
- Once your return is approved and the item is received in its original condition, we’ll process your refund within 7-14 business days. Refunds will be issued to the original payment method.
- If the return is due to a change of mind, the customer will cover the return shipping costs.
- For defective or incorrect items, the seller will bear the return shipping costs.
5. Defective or Incorrect Items
If you receive a product that is defective or not as described:
- Contact us immediately and provide evidence, such as photos or videos, to support your claim.
- We will work with the seller to resolve the issue promptly, ensuring you’re not responsible for return shipping fees.
6. Seller Responsibilities
- Sellers must respond to return requests within 48 hours of receiving them.
- The seller is responsible for ensuring their product descriptions and details are accurate.
7. Need Assistance?
If you have any questions or concerns about returns, feel free to reach out to us:
- Email: support@fangearnation.shop
- Phone: +20 12 24351820
- Address: 12 Atfet Al Nouman, Al Balaqsah, Abdeen, Cairo Governorate, 11613, Egypt